SSL Social Media Management: SKYDIVE
Build an engaged social media community. Creating and maintaining an engaged audience takes a professional social media management infrastructure.
SSL has the dedicated Social Media Brand Specialists trained in your brand to be able to respond to the thousands of mentions that occur directly about your brand through the most efficient Facebook page management tool called Skydive.
Social media customer service: Surprise and delight your digital savvy clientele.
Every 60 seconds there are 2.4 million posts uploaded to Facebook. Filtering the relevant messages to your brand and responding in a timely fashion is a full-time task. Responding to customer service inquiries with accurate and timely answers increases brand loyalty, lifetime customer value, and encourages positive word of mouth. Extending our Facebook page management services through our Brand Care Agents to social media on behalf of your brand is a natural fit.
- We manage your presences on Facebook online communities providing tracking and trending for disposition, timeliness, and accuracy of response.
- We manage your presences on Facebook online communities by working together with your marketing and public relations teams to handle all of the relevant posts accurately and in a timely fashion.
- We work with you to determine the goals of your program and the results you want to see.
- Our team can help your social media program take the next step in customer experience.
- Answer customer inquiries in real time with ACD facility
- Customer service extension to social media
- Integration with your current teams
- Dashboard reporting enables understanding customer reaction flow on posts and campaigns
- Track timeliness of response
- Track resolution and escalation
Social media customer service includes: