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Service Solutions Pvt. Ltd. -SSL is one of the pioneering Business Process Outsourcing companies providing contact center services; complimenting back end services in Bangladesh. SSL is highly equipped with state-of-the-art hardware and software solutions to run a full-fledged 24x7x365 contact/call center and any sort of back-end business processes for its clients.
SSL has been developed with a very versatile character with most modern and hi-tech professional setup to match with any kind of environment to provide world class outsourced services to its clients. SSL has dedicated and experienced team who are smart, well trained and capable of providing high quality services.



OUR VISION

Our vision is to make business easy for the clients by applying latest innovations while designing solutions and ensuring maximum efficiency in delivering service to capture major share in the domestic and international BPO market.

OUR MISSION

Our mission is to lead the industry by delivering satisfaction.

We Believe in: Innovation, Quality and Performance

We Promise our clients: Growth, Reliability and Satisfaction

OUR STRENGTH

  • Most modern and hi-tech state of the art professional setup of hardware and software.
  • Using world's top liner call center software CIC by ININ, USA.
  • Most conveniently located in a fully commercial business center for smooth operation.
  • Dedicated and experienced team who are well trained, skilled and capable of providing high quality services.
  • Experienced outsourced service provider/contact center for GSM telecom operator, CDMA telecom operator,Wimax ISP, Multinational Tobacco, Food Products, FMCGs, MNCs, Popular Web Portals, Financial Institutions, Large Conglomerates etc.

OUR TECHNOLOGY

SERVICES

CONTACT CENTER
We provide exceptional experiences to your customers. Our agents are trained to not only resolve customer's current issue, but also any downstream issues. Our professionals are empowered to make exceptions, which helps to increase our first resolution score. Read More
NON VOICE SERVICE
This channel along with chats is fast emerging as the preferred channel of communication with customers. Our response times to emails are fast. If we do not respond fast enough, customers will try to reach out to us through different channels increasing number of contacts. Read More
SOFTWARE TESTING
Software Testing is one of our strong focused areas where we have the capability to serve all your multi dimensional requirements through our all in one integrated Software Tester. Customization according to your business requirement is our strength. Read More
SOCIAL MEDIA MANAGEMENT
For any brand, Social Media is an important part of the digital strategy. Our trained social media experts monitor social media networks and help in building digital strategies. Read More

CERTIFICATION

SSL ensures quality at every step to ensure flawless company internal practices and also to deliver efficient services for the clients. SSL has already obtained ISO 9001:2008 quality certifications. This certification reflects our commitment towards quality. While delivering our services we ensure:
  • On time delivery
  • Data accuracy
  • Data compatibility
  • Quality Assurance/random cross checking though a separate and dedicated QA team
  • Customized Reports according client’s need
  • Dedicated one point contact for correspondence

TEAM

SSL has a dedicated and experienced team who are well trained, skilled and capable of providing high quality services.
  • Our staffs bring experience from the telecommunications and IT sector such as: GrameeenPhone, Banglalink, Airtel, Citycell, software companies and ISPs etc.
  • SSL follows a very transparent and well structured procedure to recruit high caliber staff for all operations which ensures a very well balanced team within the organization.
  • SSL believes that resource development and training is a continuous process. A dedicated training department is continuously working on resource development.

INDUSTRY FOCUS

Communication

SSL is one of the leading providers of communications call center services (GSM mobile operators, CDMA operator, wireless, cable, Internet). We do it all — lead qualification, sales acquisition, consumer affairs, technical support, as well as customer care and retention programs.

Financial

Financial services companies are turning to SSL to manage their important consumer contacts as financial products evolve through innovation and become more personal. From large financial institutions to payment processing providers, SSL manages customer care, technical support, and sales contacts for a diverse financial services customer base.

Government

Experience across government agencies including social or human services, human resource development and training, travel, economic development, employment, and administrative agencies. Our flexibility to overcome challenging budgetary requirements and reduce costs through innovative staffing and technology solutions sets us apart.

Ecommerce/Retail

Our partners count on SSL for superior eCommerce and Retail call center services. With vast experience in operating retail and eCommerce call centers we support both the sales and service needs of our partners' customers.

Consumer Product

SSL call center & BPO is a leading provider of consumer products call center services. We do it all — lead generation, qualification, sales acquisition, consumer affairs, as well as customer care and retention programs.