Contact Center
SSL is capable to provide 360° multichannel (voice, online web-chat, SMS, email) customer service support to clients through it's integrated CTI software covering:
Multi channel inbound services: Services are designed according to client’s need and customized to match with any kind of environment. Some of our strong areas are given below those may help our clients to design their program:
- IVR (Interactive Voice Response) services
- Customer care and problem solving
- Customer Complaints (product/package/service related complaints)
- General inquiries (product/package/service information)
- Customer billing inquiries
- Suggestion, promotion
- Dealer/ service point location finder
- Change of address, bill issuance request
- Subscription lead generation
- Dedicated team & support for corporate & high value segments
- Dispute handling
- Customer suggestions
- 360° customer support through Web Chat services
- Website generated customer request services
- Email and voicemail services
- SMS services
Multichannel outbound services: Outbound services are also designed and developed according to clients business requirement. Some ideas are also given below:
- Telemarketing of various products and services
- Tele-sales of various products and services
- Tele-sales lead generation for specific target oriented campaign
- Tele-survey (Customer satisfaction/feedback survey)
- Customer win-back/Churn management
- Follow up and resolving customer complaints
- Customer information collection
- Distribution/sales channel monitoring/control
- General Notification (Occasion based greetings, Welcome call, Planned Activity Request(PAR) and others)