In the global trend of outsourcing business processes; clients demand for more than cost advantages: they want improvements in business performance and process innovation to ensure quality service.
To meet these expectations SSL has stepped-in offering a comprehensive range of outsourced Services through skilled workforce, proven best practices and state-of-the-art technology. The advantage of our end-to-end solutions include:
- Comprehensive service: We offer uninterrupted and integrated comprehensive range of services.
- Cost structure: Outsourcing at SSL can reduce our client's costs depending on their business model.
- Technology: Most modern and hi-tech state of the art professional setup of hardware and software.
- Software: Using world’s top liner call center CTI software CIC by ININ, USA. SSL has ensured all licensed software to maintain international standard to avoid interruption and for a smooth flawless services for its clients. Unlike others SSL has ensured all standard of quality in terms of infrastructural setup.
- Business Center: Most conveniently located in a fully commercial business center for smooth operation.
- Team: Dedicated and experienced team who are well trained, skilled and capable of providing high quality services.
- Experience: Already experienced outsourced service provider/contact center for GSM telecom operator, CDMA telecom operator, Wimax Operator, Multinational Tobacco, Food Products, FMCGs, MNCs, Popular Web Portals, Financial Institutions, Large Conglomerates etc.
- Premises: Reasonable separation are ensured for each team within the floor to ensure team work and client's requirement. Proper surveillance & security system are installed with CCTV and access control system.
- IT Security: All agent desktop PCs are blocked for any USB storage device and does not have any floppy/CD/DVD read/write drives. All PCs are well protected with licensed Kaspersky Antivirus and fire-wall protection for avoiding any data loss or service disruption.
- Information Security: Client’s information security gets the highest priority at SSL. We do understand the value of our client’s data/information and handle it in a very delicate way. SSL is ready to sign any kind of confidentiality agreement with it’s client for keeping client’s information fully secured. SSL takes every measure within it’s organization both technically and operationally, to ensure client’s information secured and even by putting strict confidentiality terms in employment agreement with it’s employees.
